SHIPPING & HANDLING

📦 Free Express Shipping

Free international express shipping is available for all hair products.
Remote Area Surcharge may apply for certain locations.
Accessories (e.g., satin bonnets, elastic bands) cannot be shipped alone — they must be included in a hair product order.

Note: Total delivery time = Processing Time + Shipping Time

We use premium couriers such as:

If you prefer a specific shipping carrier, leave a note at checkout or contact customer service.

Orders may be subject to import duties or taxes, depending on your country’s regulations.
We will declare your items as "Synthetic Hair" or "Sample" with low value to minimize charges.
Customs inspections may still apply randomly.

❗ ISEEHAIR is not responsible for any customs fees or taxes.
For more information, please contact your local customs office.

DO NOT reject or return parcels due to customs fees. Any charges from rejected or returned packages will be the responsibility of the customer.

We strongly recommend choosing “Sign for Delivery” to ensure safe receipt.
If you authorize delivery without signature (e.g., leaving at door or courtyard), ISEEHAIR is not liable for lost or stolen packages.

Didn’t receive your package but it shows delivered?
Please contact us within 7 days. Shipping companies do not accept claims after one week.

Customers are responsible for collecting their packages in a timely manner. If a package is:

…we cannot issue a refund or resend the order.

Please note that delivery may be delayed during Chinese public holidays, including:

New Year
Labor Day
National Day
During these periods, expect delays of 3–10 days or more due to supplier and courier closures.

For questions about shipping or special requests, feel free to contact us:

We’re here to help you every step of the way. Thank you for choosing SPLENDHAIR – where beauty meets quality.