Customer Service & Satisfaction Guarantee

At SplendHair, we stand by our mission of delivering exciting prices and trusted quality. We are passionate about offering 100% human virgin hair alongside world-class customer service. Your satisfaction is our priority — we listen, respond, and improve every step of the way.

 

🛍️ Pre-Sale Services

  1. Honest Product Descriptions
    We answer all your questions patiently and transparently — no hidden surprises.

  2. 24-Hour Response Time
    Our team is available every day. You’ll get a reply within 24 hours, guaranteed.

  3. Quick Messaging Support
    We monitor emails and messages constantly. Expect answers within 2 hours during business hours.

  4. Real-Time Order Tracking
    We’ll send your tracking number as soon as your order ships, so you stay updated.

📦 After-Sale Services

  1. Support & Guidance
    Got an issue with your order? Contact us immediately — we’re here to help.

  2. Prompt & Professional Help
    Our team will respond quickly and work with you to resolve any concerns.

  3. Fair Return Policy
    You can return or exchange items within 30 days if they:

    • Are not damaged by misuse

    • Were sent in the wrong length, color, or style

  4. Easy Refund & Exchange
    Enjoy peace of mind with our reliable return and refund process.

🚚 Delivery Notice & Product Check

We work with trusted logistics partners (like DHL, FedEx, and UPS) to ensure your package arrives safely.

  • In the rare case of delivery issues or damaged goods, we’ll take responsibility and resolve it with our delivery partners.

  • Once your order arrives, please inspect the product immediately — check for quantity, appearance, and accessories.

Your feedback helps us improve — we’re always focused on your experience.

❓ Have Questions?

We’re here to help!
👉 Visit our website or reach out via email, chat, or social media — we’ll get back to you fast.

📧 support@Splendhair.com
📞 +1 (312) 681-7213
🌐 www.[yourbrand].com/contact