Privacy & Security Policy

Last Updated: June 2025

Thank you for visiting Splend'Hair Official Store. We are committed to protecting your personal information and ensuring a safe, secure shopping experience.

 

1. Privacy Policy

(1) Collection of Personal Data

We respect your privacy. When you browse or register on our website, we may collect the following details to personalize your experience and provide efficient service:

  • Full name, gender, and contact info (email, phone number)

  • IP address and device/browser details

  • Billing and shipping address

  • Language preference and shopping preferences

All information collected is stored securely and encrypted using SSL (Secure Sockets Layer) to protect it from unauthorized access or misuse.

(2) Use of Personal Data

We use your data to:

  • Create your customer account

  • Complete your orders and deliveries

  • Provide customer support and transaction updates

  • Recommend products based on your preferences

  • Send promotional emails and order notifications (opt-out available)

  • Improve our website and services

(3) Communications with You

You may receive emails or SMS notifications for:

  • Order confirmations and tracking updates

  • Account updates or shipping changes

  • Promotional offers, discounts, and tips

You can unsubscribe anytime by clicking the "unsubscribe" link in the messages or emailing us (see section 7).

(4) Cookies

Our website uses cookies to enhance your shopping experience. These small data files remember your preferences and store information like your shipping region and cart items. You can disable cookies in your browser settings, but doing so may limit website functionality.

(5) Children’s Privacy

We do not knowingly collect data from children under 13. If you believe a child has submitted personal information, please contact us for immediate removal.

2. Data Security

(1) How We Protect Your Information

  • We use SSL encryption for all transactions.

  • Only authorized personnel access your information.

  • Our servers are protected with firewalls and physical security.

  • We never sell, trade, or rent your personal information.

However, no method of online transmission is 100% secure. You transmit data at your own risk, but we take every step to safeguard it.

(2) Third-Party Partners

To serve you better, we work with reputable third parties:

  • Delivery: Couriers like DHL, FedEx, UPS (we share name, phone, shipping info)

  • Payments: Gateways like PayPal, Klarna, Afterpay (only for transaction processing)

  • Marketing: You may receive emails or SMS from us; you can opt-out anytime

  • Analytics: Tools like Google Analytics help us understand shopping behavior (non-personal)

All partners are contractually bound to strict data confidentiality.

(3) Affiliated Businesses

Your information may be processed by affiliated companies under strict agreements. In case of a merger or business transfer, your data may be transferred to the new entity.

3. Your Rights

Right to Opt-Out / Delete Account

If you'd like to:

  • Stop receiving emails/SMS

  • Delete your account and all associated data

Please contact our customer service. We will process your request within 48 hours.

4. Policy Updates

We may occasionally update our Privacy & Security Policy. Any changes will be posted on this page, with a new “Last Updated” date. For significant updates, you may receive a direct notification.

📞 Contact Us

Email: support@SplendHair.com
Phone: +1 (312) 681-7213
WhatsApp/IG/TikTok: @SplendHair
Website: www.SplendHaircom/contact